Simulated workplace
Controlled documents
Document library
Controlled policies, procedures, forms, templates, registers and plans. Forms and templates can be completed on screen and printed.
| Code | Document | Type | Owner | Version | Next review |
|---|---|---|---|---|---|
| TRQ-POL-001 | Work Health and Safety Policy This policy states the commitment of CAQA Torque Automotive to providing a safe workshop, yard, parts warehouse and offi | Policy | Dealer Principal | 3.2 | 10 February 2027 |
| TRQ-POL-002 | Environmental Management and Waste Policy This policy sets out how Torque manages the environmental impacts of servicing, repairing and selling vehicles, includin | Policy | WHS and Quality Coordinator | 2.1 | 18 March 2027 |
| TRQ-POL-003 | Customer Service and Complaints Policy This policy sets the standard of service Torque customers can expect and explains how the business receives, records, in | Policy | Customer Care Manager | 2.4 | 6 May 2027 |
| TRQ-POL-004 | Quality of Work and Warranty Policy This policy defines the quality standard for every repair, inspection and vehicle preparation and sets out how manufactu | Policy | Service Manager | 1.3 | 22 January 2027 |
| TRQ-PRO-001 | Repair Order and Vehicle Servicing Procedure This procedure describes how a customer vehicle moves from booking to release, including how the repair order is opened, | Procedure | Service Manager | 4.0 | 3 April 2027 |
| TRQ-PRO-002 | Vehicle Hoist and Lifting Equipment Procedure This procedure sets the rules for using, inspecting and maintaining two-post and four-post hoists, trolley jacks, vehicl | Procedure | WHS and Quality Coordinator | 2.2 | 12 November 2026 |
| TRQ-PRO-003 | Hazardous Substances and High Voltage Isolation Procedure This procedure explains how workers handle, store and dispose of hazardous substances and how technicians isolate hybrid | Procedure | WHS and Quality Coordinator | 3.0 | 9 June 2027 |
| TRQ-PRO-004 | Parts Ordering and Stock Control Procedure This procedure describes how parts are requested, ordered, received, stored, counted and returned so that the workshop i | Procedure | Parts and Accessories Manager | 2.5 | 27 February 2027 |
| TRQ-FRM-001 | Incident, Near Miss and Hazard Report Form Workers complete this form to report an injury, near miss, hazard, property damage or environmental spill so that it can | Form | WHS and Quality Coordinator | 2.0 | 10 February 2027 |
| TRQ-FRM-002 | Pre-Delivery and Vehicle Safety Inspection Checklist Technicians and licensed vehicle testers use this checklist to record the condition of a vehicle before delivery, at a r | Form | Service Manager | 3.1 | 15 January 2027 |
| TRQ-TPL-001 | Repair Quote Template Service advisors use this template to prepare a written quote for repairs beyond the booked work so that the customer ca | Template | Customer Care Manager | 2.2 | 6 May 2027 |
| TRQ-TPL-002 | Toolbox Talk Record Template Supervisors use this template to plan and record a toolbox talk so that consultation with workers on safety topics is do | Template | WHS and Quality Coordinator | 1.4 | 10 February 2027 |
| TRQ-REG-001 | Workshop Plant and Equipment Register This register lists every item of plant that requires inspection, testing or licensing, records inspection dates and res | Register | WHS and Quality Coordinator | 2.0 | 12 November 2026 |
| TRQ-PLN-001 | Emergency Response and Evacuation Plan This plan sets out how Torque staff respond to fire, high-voltage battery incidents, chemical spills, medical emergencie | Plan | Dealer Principal | 2.3 | 4 August 2027 |