Simulated workplaceCAQA Torque Automotive is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
AURCAQA TorqueSimulated workplace
Simulated workplace
Staff directory

The people

Ten roles you will work with. Sign in as any of them to personalise the workspace. All people are fictional.

Every person here is fictional. Names, roles and biographies were invented by CAQA for the simulation and do not describe any real person.
MD

Marcus Delahunty

Dealer Principal
Executive · he/him

Leads the group across three sites, sets the annual plan and chairs the monthly safety and quality review after 22 years in dealerships.

TO

Tessa Okonkwo

Service Manager
Service Workshop · she/her

Runs the workshop roster, technician allocation and manufacturer accreditation, and has led the service department for nine years since starting as a technician.

LF

Liam Farrugia

Parts and Accessories Manager
Parts and Accessories · he/him

Manages stock, supplier relationships and the Truganina distribution centre, and has worked in dealership parts departments for 15 years.

SP

Sonia Petrakis

Sales Manager
Vehicle Sales · she/her

Leads new and used vehicle sales and the appraisal process, and joined Torque six years ago from a metropolitan fleet leasing company.

JM

Jarrah Mitchell

Customer Care Manager
Service Reception and Customer Care · they/them

Leads the service advisors and complaint handling, and has been with Torque for seven years after starting on the booking desk.

HN

Helen Nguyen

Administration and Finance Manager
Administration and Finance · she/her

Oversees payroll, warranty claims, registrations and month-end reporting, and has managed the office for 11 years.

DC

Dev Chandrasekar

WHS and Quality Coordinator
Safety, Quality and Compliance · he/him

Maintains the safety system, plant inspections and audits across all sites, and joined three years ago after a career in heavy vehicle workshops.

BK

Bree Kowalski

Master Technician, Hybrid and Electric Vehicles
Service Workshop · she/her

Diagnoses complex electrical and high-voltage faults, supervises the isolated EV bay and mentors apprentices, and has been at Torque for 12 years.

OS

Ollie Sutherland

Third-year Apprentice Technician
Service Workshop · he/him

Carries out servicing and brake, tyre and cooling system work under supervision, and is in the third year of a light vehicle apprenticeship with Torque.

MT

Mei Tanaka

Parts Interpreter
Parts and Accessories · she/her

Interprets parts requests for the workshop and trade counter, runs cycle counts and manages back orders, and has worked in the parts team for four years.