Simulated workplaceCAQA Torque Automotive is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
AURCAQA TorqueSimulated workplace
Simulated workplace
Business system

Customer Feedback and Complaints

Logs compliments, complaints and comebacks with the customer's desired outcome, investigation notes and resolution.

8 seed records7 fields

Fields in this system

Referencetext
Date receiveddate
Customertext
Categoryselect
Summary and desired outcometextarea
Assigned totext
Statusselect (status)

Scenarios that use it

Investigate and resolve an invoice complaintComplete a cycle count and manage back ordersAppraise and price a used vehicle for purchaseReconcile warranty claims and prepare the fleet invoice pack