Simulated workplaceCAQA Torque Automotive is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
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Simulated workplace
Scenario · Vehicle Sales

Appraise and price a used vehicle for purchase

You are a used vehicle sales consultant in Vehicle Sales.

Advanced3 to 4 hours8 tasks
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The situation

What has happened

A private seller is bringing a 2019 people mover, entered in the Vehicle Stock Register as U2323, back for a final appraisal before Torque buys it for retail sale. The Sales Manager wants the appraisal completed end to end: physical inspection, a register check for finance owing or a written-off history, a reconditioning estimate with the workshop, and a recommended purchase and retail price. Torque sells under the Motor Car Traders Act 1986 (Victoria), so the yard disclosures, statutory warranty and the Australian Consumer Law guarantees must be planned now, not after the sale. A recent online review criticised how warranty periods were explained, so the Sales Manager wants the correct wording on every document.

Your brief. Inspect and appraise the vehicle, complete the encumbrance and history checks, obtain a reconditioning estimate, recommend purchase and retail prices with reasons, and prepare the compliant yard disclosure information, updating the Vehicle Stock Register at each step.
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Tasks

Deliverables

  • Completed appraisal inspection with photographs
  • Encumbrance and history check results
  • Reconditioning estimate
  • Pricing recommendation with reasoning
  • Draft yard disclosure and warranty wording

Documents to use

Systems to use

Vehicle Stock Register

Records every new and used vehicle in stock from acquisition or appraisal through reconditioning to sale and delivery.

Repair Orders

Tracks every customer and stock vehicle job from booking to invoice with concern, work lines, parts, labour, quotes and quality check.

Customer Feedback and Complaints

Logs compliments, complaints and comebacks with the customer's desired outcome, investigation notes and resolution.

For trainers and assessors

Units of competency

Current on training.gov.au for the Automotive Retail, Service and Repair Training Package as at 10 September 2026.

AURSCA010Appraise and purchase used motor vehicles for sale
AURSLA001Comply with legal requirements when selling automotive products and services
AURSCA105Sell automotive products and services
AURVTA001Prepare vehicles for customer use

Qualifications

AUR31026Certificate III in Automotive Sales
AUR40116Certificate IV in Automotive Management
Assessor notes

What to look for

Evidence guide

Look for a thorough inspection with evidence, register checks completed before a price is recommended, a pricing rationale that accounts for reconditioning and warranty exposure, and disclosure and warranty wording that is accurate for the vehicle. The student must not describe consumer guarantees as replaced by a dealer warranty.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.