Simulated workplaceCAQA Torque Automotive is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
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Simulated workplace
Scenario · Parts and Accessories

Complete a cycle count and manage back orders

You are a parts interpreter in the Parts and Accessories department.

Intermediate2 to 3 hours7 tasks
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The situation

What has happened

Section D of the parts warehouse is due for its quarterly cycle count and the oil filter shelf has dropped below minimum for the second month running. At the same time a customer's vehicle is off the road on RO-26-4488 waiting for a back-ordered turbo actuator, and the service advisors have not had an update. The Parts and Accessories Manager wants the count done before the trade rush, variances over 200 dollars brought to him for approval, and the back order list worked through with clear communication to the service team. The Parts Ordering and Stock Control Procedure sets the counting rules, including counting the bin before looking at the system quantity.

Your brief. Count bins D-10 to D-20 accurately, record and explain variances, raise the stock order for items below minimum, update every back order with a supplier date, and inform the service advisors about the vehicle-off-road part so the customer can be updated.
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Tasks

Deliverables

  • Completed count sheet with variances and reasons
  • Approval list for variances over 200 dollars
  • Updated Parts and Stock records for orders and back orders
  • Written update to the service advisors

Documents to use

Systems to use

Parts and Stock

Holds stock levels, bin locations, orders and back orders for parts, lubricants, tyres and accessories across the three sites.

Repair Orders

Tracks every customer and stock vehicle job from booking to invoice with concern, work lines, parts, labour, quotes and quality check.

Customer Feedback and Complaints

Logs compliments, complaints and comebacks with the customer's desired outcome, investigation notes and resolution.

For trainers and assessors

Units of competency

Current on training.gov.au for the Automotive Retail, Service and Repair Training Package as at 10 September 2026.

AURSCA101Select and supply automotive parts and products
AURAFA001Use numbers in an automotive workplace
AURAAA001Work in an automotive administration role
AURAFA002Read and respond to automotive workplace information

Qualifications

AUR31026Certificate III in Automotive Sales
AUR21126Certificate II in Automotive Sales
Assessor notes

What to look for

Evidence guide

Evidence should show the bin counted before the system quantity was viewed, variances explained rather than simply adjusted, approval sought where the procedure requires it, back orders updated with real supplier dates, and clear communication to the service team about the vehicle-off-road part. Check the safety data sheet step was not skipped.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.