Simulated workplaceCAQA Torque Automotive is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
AURCAQA TorqueSimulated workplace
Simulated workplace
Scenario · Administration and Finance

Reconcile warranty claims and prepare the fleet invoice pack

You are an administration officer in Administration and Finance.

Intermediate2 to 3 hours7 tasks
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The situation

What has happened

September month end is on Monday. Manufacturer warranty claims must be reconciled against the repair orders for the month and submitted by the deadline or they will not be paid, and two repair orders are missing authorisation numbers. At the same time the two fleet customers, Warrigal Shire Council and Bayside Community Transport, receive a monthly invoice pack that must include the inspection checklists for each vehicle serviced, because they use them for their own accreditation. The Administration and Finance Manager wants anything that cannot be reconciled flagged rather than guessed, and the Quality of Work and Warranty Policy sets the rules for warranty records and retention.

Your brief. Reconcile every September warranty repair order against the claim export, resolve or escalate the missing authorisation numbers, prepare the fleet invoice packs with checklists attached, and report the results and any exceptions to the manager before the deadline.
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Tasks

Deliverables

  • Warranty reconciliation list
  • Two fleet invoice packs with checklists
  • Exceptions report with recommended actions
  • Updated customer feedback record

Documents to use

Systems to use

Repair Orders

Tracks every customer and stock vehicle job from booking to invoice with concern, work lines, parts, labour, quotes and quality check.

Customer Feedback and Complaints

Logs compliments, complaints and comebacks with the customer's desired outcome, investigation notes and resolution.

Parts and Stock

Holds stock levels, bin locations, orders and back orders for parts, lubricants, tyres and accessories across the three sites.

For trainers and assessors

Units of competency

Current on training.gov.au for the Automotive Retail, Service and Repair Training Package as at 10 September 2026.

AURAAA001Work in an automotive administration role
AURAFA002Read and respond to automotive workplace information
AURAMA102Communicate business information in an automotive workplace
AURAAA002Determine retail rates for automotive products and services

Qualifications

AUR30126Certificate III in Automotive Administration
Assessor notes

What to look for

Evidence guide

Look for an accurate reconciliation that matches repair orders to claims, exceptions flagged rather than filled in, evidence of follow up on missing authorisation numbers, complete fleet packs with the right checklists attached, and clear written communication to the manager and the fleet customer. Records must be handled in line with the retention and access rules.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.