Simulated workplace
Department
Vehicle Sales
Sells new and used vehicles to retail and fleet customers, appraises trade-ins, manages the used vehicle stock through reconditioning to yard, and makes sure every sale meets consumer law, motor car trader and statutory warranty obligations from first enquiry to delivery.
Responsibilities
What the team is accountable for
- Manage enquiries, test drives and vehicle presentation
- Appraise and value trade-in vehicles
- Prepare compliant contracts, disclosures and delivery paperwork
- Coordinate pre-delivery inspections with the workshop
- Maintain accurate used vehicle stock records
Performance measures
How we know it is working
168
Units sold per month
38
Average days in stock
4.7 / 5
Customer satisfaction
People
Who works here
SP
Sonia Petrakis
Sales Manager
Leads new and used vehicle sales and the appraisal process, and joined Torque six years ago from a metropolitan fleet leasing company.
Systems
Where the work is recorded
Scenarios
Assessment tasks in this department
Documents