Administration and Finance
Runs payroll, accounts payable and receivable, warranty claim submission, vehicle registration and transfer paperwork, fleet invoicing, and the month-end reporting pack for the dealer principal, while keeping customer and financial records secure and retained for the required periods.
What the team is accountable for
- Process invoices, payments and daily banking
- Submit and reconcile manufacturer warranty claims
- Complete registration, transfer and stamp duty paperwork
- Prepare month-end reports and departmental KPIs
- Manage staff records, timesheets and leave
How we know it is working
Who works here
Helen Nguyen
Oversees payroll, warranty claims, registrations and month-end reporting, and has managed the office for 11 years.
Where the work is recorded
Repair Orders
Tracks every customer and stock vehicle job from booking to invoice with concern, work lines, parts, labour, quotes and quality check.
Vehicle Stock Register
Records every new and used vehicle in stock from acquisition or appraisal through reconditioning to sale and delivery.
Customer Feedback and Complaints
Logs compliments, complaints and comebacks with the customer's desired outcome, investigation notes and resolution.