Simulated workplaceCAQA Torque Automotive is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
AURCAQA TorqueSimulated workplace
Simulated workplace
Scenario · Service Workshop

Carry out a 60,000 kilometre logbook service

You are a second-year apprentice technician in the service workshop.

Entry3 to 4 hours8 tasks
Start the tasksAll scenarios
Home/Scenarios/Carry out a 60,000 kilometre logbook service
The situation

What has happened

A fleet wagon from Warrigal Shire Council is booked for its 60,000 kilometre logbook service on repair order RO-26-4514. Fleet vehicles receive the full manufacturer service schedule plus a safety inspection checklist because the council relies on the report for its own fleet records. The Service Manager has asked you to complete the service yourself with the master technician signing off each stage. Bay 5 is allocated. The hoist inspection tags were renewed last week after a near miss on hoist 7, and the workshop has been reminded that every lift starts with the lifting points confirmed from the repair information. Parts must be requested before 8:00 am so the oil, filters and any wear items are ready.

Your brief. Complete the logbook service safely and to specification, record every measurement and finding on the repair order, complete the safety inspection checklist, identify and write up any additional work for a quote, and hand the vehicle to the quality checker with the paperwork complete.
Read the work request in your inbox
Tasks

Deliverables

  • Completed repair order RO-26-4514 with all measurements and findings
  • Completed Pre-Delivery and Vehicle Safety Inspection Checklist
  • Quote items for any additional work identified
  • Supervisor sign-off of the hoist checks and quality check

Documents to use

Systems to use

Repair Orders

Tracks every customer and stock vehicle job from booking to invoice with concern, work lines, parts, labour, quotes and quality check.

Parts and Stock

Holds stock levels, bin locations, orders and back orders for parts, lubricants, tyres and accessories across the three sites.

For trainers and assessors

Units of competency

Current on training.gov.au for the Automotive Retail, Service and Repair Training Package as at 10 September 2026.

AURTTA127Carry out basic vehicle servicing operations
AURASA102Follow safe working practices in an automotive workplace
AURTTK102Use and maintain tools and equipment in an automotive workplace
AURAEA002Follow environmental and sustainability best practice in an automotive workplace
AURAFA108Interpret and apply automotive repair instructions

Qualifications

AUR20520Certificate II in Automotive Servicing Technology
AUR30620Certificate III in Light Vehicle Mechanical Technology
Assessor notes

What to look for

Evidence guide

Look for the hoist pre-use checks completed before lifting, lifting points confirmed from repair information, measured values recorded rather than ticks, correct waste segregation and a repair order that shows fault found, cause and correction. The student must request parts by repair order number and must not start additional work without authorisation.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.