Simulated workplace
Department
Parts and Accessories
Sources, stores and supplies parts, lubricants, tyres and accessories for the workshop, trade customers and retail buyers, manages stock levels and cycle counts, processes returns and warranty parts, and keeps the hazardous substances register current for everything held on the shelves.
Responsibilities
What the team is accountable for
- Interpret parts requirements from repair orders and customer requests
- Maintain stock accuracy through daily cycle counts
- Order stock and track back orders with suppliers
- Process trade and retail sales and payments
- Store and label hazardous substances correctly
Performance measures
How we know it is working
98.2%
Stock accuracy
91%
Workshop fill rate
96%
Trade orders dispatched same day
People
Who works here
LF
Liam Farrugia
Parts and Accessories Manager
Manages stock, supplier relationships and the Truganina distribution centre, and has worked in dealership parts departments for 15 years.
MT
Mei Tanaka
Parts Interpreter
Interprets parts requests for the workshop and trade counter, runs cycle counts and manages back orders, and has worked in the parts team for four years.
Systems
Where the work is recorded
Scenarios
Assessment tasks in this department
Documents